Delivery

1. How will my delivery be shipped?
We will choose the most suitable carrier for our customers according to the destination of the delivery.

2. Which countries do you ship to?
We welcome international customers to order from most destinations of the world. However, considering the cost of international shipping, our free shipping policy only apply on the US orders. For shipping fees on your specific order, please contact our service email support@favpackage.com for more details.

3. How long does delivery take?
2-5 business days depending on your destination.

4. How to track logistics status?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
Or you can log in your account and get the tracking number and link directly.

5. I can’t find the answers to my questions, how do I reach customer service?
Please contact us through this email:support@favpackage.com

Registration

1. Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. However, there are some perks if you have an account with us: (1) Quick checkout process (2) Easily view your order status and order history (3) Receive updates detailing our new releases and special promotions. Our registration process is fast, free, and will save your time for future purchases. Click here to register.

2. How do I register?
Please click here to register.

3. I can’t find the answers to my questions, how do I reach customer service?
Please contact us through this email: support@favpackage.com

Payment Supported

1. What payment methods do you accept?
We accept multiple payment methods, includes PayPal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.

2. Is my privacy and personal information secure on your site?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers. Please click Privacy Policy for more details!

3. I can’t find the answers to my questions, how do I reach customer service?
Please contact us through this email: support@favpackage.com

Orders

1. Where is my order notification?
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did not receive an email, please check your spam / junk folder and double check if you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.

2. I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

3. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the products and inventory. Once an item has been shipped, you will receive a shipment notification email.

4. Why was my order cancelled?
After you pay, if the payment system detects the payment risk, we will send you an email to verify your identity. If the information to be verified is not provided within 24 hours, the order will be cancelled automatically. If you have any questions about the cancellation, please contact us for further information.

5. I can’t find the answers to my questions, how do I reach customer service?
Please contact us through this email: support@favpackage.com

Refund & Return

1. Return Policy
Please click Return Policy for more details!

2. How long can I receive the refund after returning the goods?
Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

3. I can’t find the answers to my questions, how do I reach the customer service?
Please contact us through this email: support@favpackage.com

Warranty
1. Is there a warranty for the product?
We promise one-year product-quality warranty, please check the warranty statement for details.

2. How to get in touch with us about product quality issues？
Please contact us through our Facebook page or the support email: support@favpackage.com