1. How will my delivery be shipped?
We will choose the most suitable carrier for our customers according to the destination of the delivery.
Which countries do you ship to?
We welcome international customers to order from most destinations of the world. However, considering the cost of international shipping, our free shipping policy only apply on the US orders. For shipping fees on your specific order, please contact our service email firstname.lastname@example.org for more details.
3. How long does delivery take?
2-5 business days depending on your destination.
4. How to track logistics status?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
Or you can log in your account and get the tracking number and link directly.
5. I can’t find the answers to my questions, how do I reach customer service?
Please contact us through this email:email@example.com
Refund & Return
1. Return Policy
Please click Return Policy for more details!
2. How long can I receive the refund after returning the goods?
Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
3. I can’t find the answers to my questions, how do I reach the customer service?
Please contact us through this email: firstname.lastname@example.org
1. Is there a warranty for the product?
We promise one-year product-quality warranty, please check the warranty statement for details.
2. How to get in touch with us about product quality issues？
Please contact us through our Facebook page or the support email: email@example.com